Get in touch! 

Email

contact@hende.co.uk

Call

0161 409 0220

Hende Building Services Ltd

51a Station Road,

Cheadle Hulme,

Cheadle,

Cheshire,

SK8 7AA

Call 0161 409 0220

Want to join the Hende team?

Send your CV & cover letter to contact@hende.co.uk

COMPLAINTS POLICY

Hende Building always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied. 

To ensure we can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact us straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.  

Hende Building will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event we are unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where Hende Building cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

Hende Building has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.

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